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Where does Outlook 15 for Mac store profiles/identities?

Many of our clients are thrilled that Microsoft have released Outlook 2015 for Mac. However, when importing data from Outlook 2011 the following error sometimes shows up

outlook 15 error

The message reads: You can import data to a new profile only. Start Outlook with a new Profile to import your data.

To open with a new profile, you first need to delete the old profile. Office 2011 stored your profile in your Documents Folder. The new Outlook 15 hides your profile deep within your user library.

If you need to delete your profile so that you can run the import wizard again you’ll need to navigate to the following folder to find your profile. (Called your Identify)

Macintosh HD ▸ Users ▸ User Name ▸ Library ▸ Group Containers ▸ UBF8T346G9.Office ▸ Outlook ▸ Outlook 15 Profiles

Delete the folder called Main Identity.

Restart Outlook and run the Import wizard again. Click File > Import.

You should now be able to import your Outlook 2011 data successfully!

 

Trusted Certified Apple Pro

I'm Luke, I used to work for Apple as a trainer and technician. I am also a qualified Apple Pro with certifications in Aperture 3 and Final Cut Pro. I am also a qualified school teacher and work part-time at a school in the New forest.

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Trusted Mac Teacher

We asked for Luke to come in for a training day with our staff since we were taking over the running of a Mac office and all had very little experience of using them. We found the half a day of training exceptionally useful. We were taught basic things, however we could already see that they would greatly increase our productivity and understanding of how to get the best out of using the Mac computers. The session was the best of both worlds of being taught the basics that we were lacking but without going too basic and wasting time. Will definitely be getting Luke back in again soon!

Stuart, Southampton

Thank you Luke for sorting out all my Apple issues! Luke was able to set up my multiple computers, phones and iPads with home and business email and calendar accounts. I have used his services multiple times and he always knows what to do, from printers, wifi and fix any issues whenever my Mac breaks or I need help with Office apps. Highly recommended.

K Van Der Vorm, Lymington