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How to get a refund from iTunes or the App Store

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Gone are the days when it was almost impossible to obtain a refund after downloading a rubbish app, song or TV show. If you live in the EU (like us),  Apple have updated their terms and conditions so you can return any digital purchase from iTunes or the App Store within 14 days. Just follow the following steps to get your cash back.

  1. Visit the following website on your computer, iPad or iPhone
    reportaproblem.apple.com
  2. Enter your Apple ID and password
  3. Find the app or song you wish to return and receive a refund. Tap the ‘Report’ button.
  4. Use the picker to choose a reason for returning  the item. The best option to choose is ‘I would like to cancel this purchase’
  5. That’s all! You will receive a refund within 7 days onto your registered card.

I used it today to return the awful ‘Family Fortunes’ game which I tried to play with my family over Christmas, but it was almost unplayable. I assume Apple will send an email to be once the refund has been given. (I will then update this page)

iTunes refund

This is a welcome change to the ‘All sales are final’ rule that has been in force up until now and is a great win for consumers. However, there is a concern that some people will abuse these new rules as some games in the app store can be completed within a few hours, but are still worth their cheap price (normally under £2). It will be a shame if developers start loosing money on some customers buying an app, using it constantly for 2 weeks and then asking for their money back.

I guess it’s a similar situation for clothing shops. A customer buys a nice dress, wears it to a party and then returns it for a full refund a few days later.

It’ll be interesting to see what effect this new policy has over thinnest few months.

The above guide is good for counties within the European Union. The EU countries are: AustriaBelgiumBulgariaCroatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, FranceGermany, Greece, Hungary, Ireland, Italy, LatviaLithuaniaLuxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK

Trusted Certified Apple Pro

I'm Luke, I used to work for Apple in Southampton as a trainer and technician. I am also a qualified Apple Pro with certifications in Aperture 3 and Final Cut Pro. I am also a qualified school teacher and work part-time at a school in the New forest.

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