52 Reviews Rated on Google 71 Reviews Rated on FIndex

How to get your iPad working again when attempting to update your iPad from an older iOS (Error 9)

iTunes error 9

Today I came across quite an strange situation which almost left an iPad totally useless. I’m sharing this so that if it happens to you you might be able to get your iPad working again. If you’re getting an ‘Unknown Error 9″ when trying to update from iOS 4, iOS 5 or iOS6 read on.

For some reason people don’t always update the OS on their iPhones and iPads. I always update ASAP to get all the fancy new features but especially for others who fear the task of updating I get it… If i ain’t broke then don’t fix it.

When you update from an ageing iOS you have to use iTunes, first your iDevice enters Recovery Mode which allows iTunes to move to a new os and either perform an update (keeping your data) or restoring (deleting your data).

However at this point iTunes communicates with an Apple server to check the signature of your iOS device – the trouble is the firmware is too old (pre iOS7). It appears the request to update times out and the error messages (code 9) appears on the screen.

There are now 2 problems…

  1. The iPad isn’t updated
  2. The iPad is stuck in Recovery mode

Unfortunately I can’t fix problem 1 – unless Apple acknowledge this problem and issue a fix themselves.

However there is a way to at least get out of Recovery Mode so you can at least use your iPad again. Simply download a little App called iReboot  – You just click a button and your iPad will be working again.

Download Reiboot – Windows only


Trusted Certified Apple Pro

I'm Luke, I used to work for Apple in Southampton as a trainer and technician. I am also a qualified Apple Pro with certifications in Aperture 3 and Final Cut Pro. I am also a qualified school teacher and work part-time at a school in the New forest.

Your Mac Teacher, Friendly Training, Help & Support For Apple Users Your Mac Teacher, Friendly Training, Help & Support For Apple Users Your Mac Teacher, Friendly Training, Help & Support For Apple Users Your Mac Teacher, Friendly Training, Help & Support For Apple Users
Trusted Mac Teacher

We asked for Luke to come in for a training day with our staff since we were taking over the running of a Mac office and all had very little experience of using them. We found the half a day of training exceptionally useful. We were taught basic things, however we could already see that they would greatly increase our productivity and understanding of how to get the best out of using the Mac computers. The session was the best of both worlds of being taught the basics that we were lacking but without going too basic and wasting time. Will definitely be getting Luke back in again soon!

Stuart, Southampton

Thank you Luke for sorting out all my Apple issues! Luke was able to set up my multiple computers, phones and iPads with home and business email and calendar accounts. I have used his services multiple times and he always knows what to do, from printers, wifi and fix any issues whenever my Mac breaks or I need help with Office apps. Highly recommended.

K Van Der Vorm, Lymington