Q. How far in advance do I need to book an appointment?
A. Try to book ahead as far as possible; sometimes we get very busy. The sooner you book, the better the chance of getting the date and time you’d like.
Q. When do I need to pay?
A. If you’re happy to pay right away that’s great! Otherwise we will invoice you for the full payment to be made within 30days of completion.
Q. Is there a call out fee and minimum charge?
A. We don’t charge a call out fee unless you are more than 8 miles away from us in Southampton. We will be sure to agree on a call out fee if it is needed before we get to you. Once we get to you, our minimum charge is £50.00
The map below gives a general idea of how much our call out fee will be depending on where you live:
Within 8 miles of Southampton city centre: Free
Zone 1: £15
Zone 2: £30
Zone 3: £50+
Note: we do not cover the Isle of Wight. Sorry.
Q. Do you charge by the hour?
A. We charge in 15 minute blocks and round it down to the nearest block. So if we arrive at 2:00pm and left you at 3.55pm, we would only charge you up until 3.45pm.
Q. What payment methods do you accept?
A. We accept cash, cheques, debit/credit cards (apart from VISA) and PayPal. You can pay in person, on the phone, or online
Q. What happens if I miss your appointment?
A. If you miss your appointment or do not cancel an appointment with at least 48 hours notice, we will charge you for 30 minutes of our time.
We asked for Luke to come in for a training day with our staff since we were taking over the running of a Mac office and all had very little experience of using them. We found the half a day of training exceptionally useful. We were taught basic things, however we could already see that they would greatly increase our productivity and understanding of how to get the best out of using the Mac computers. The session was the best of both worlds of being taught the basics that we were lacking but without going too basic and wasting time. Will definitely be getting Luke back in again soon!
Thank you Luke for sorting out all my Apple issues! Luke was able to set up my multiple computers, phones and iPads with home and business email and calendar accounts. I have used his services multiple times and he always knows what to do, from printers, wifi and fix any issues whenever my Mac breaks or I need help with Office apps. Highly recommended.